Refund policy

Return & Exchange Policy

We offer returns and exchanges within 7 days from the date of purchase.

✅ For Returns

Return & Store Credit Policy

If you choose to return a product, we will issue a store credit voucher for the value of your returned item. You can use this voucher to shop anything from our website.

👉 If the total value of your new purchase is less than your voucher amount,
don't worry — we'll issue a new voucher for the remaining balance so you can use it later!

This way, your credit is always safe and can be used across multiple orders. 💖

To be eligible for a return:

The item must be unused and in its original condition.
It must be returned with original packaging.
The security seal must be intact (see Security Seal Policy below).
You must provide a clear unboxing video along with your order number.
Items purchased on sale or discount are not eligible for return unless defective or damaged.

❗ Please note: No return or exchange will be accepted after 7 days of the delivery date under any circumstances.
❗ Customized products are strictly non-returnable and non-exchangeable.

🔄 Exchange Policy

If you'd like to exchange an item (e.g., due to size), you can send the product to us at the address below:

Label by Mohita
House No. 254, Near Shri Govindam Sweets
Shahpur Jat, Hauz Khas
Delhi – 110049
India

Once we receive and inspect your item, we will process the exchange.

Exchange Fee:

✅ If you deliver the item to our address, the exchange is free.
🚚 If we arrange the exchange and ship the replacement, a ₹200 shipping fee will apply.

To initiate an exchange, please contact us on WhatsApp at 9266414965.

❗ Important: No exchange requests will be accepted after 7 days of receiving your order.

❗ Customized products are strictly non-returnable and non-exchangeable.

🔁 One-Time Exchange Policy

To ensure fair usage of our exchange facility and maintain inventory quality, every order is eligible for exchange only once.

An item that has already been exchanged is not eligible for any further exchange or return request.
This policy applies to all exchanges — including size exchanges, colour exchanges, or product swaps.
Please choose your replacement item carefully at the time of exchange, as no further changes will be possible.

💬 If you have any doubts about sizing or styling before placing an exchange request, please WhatsApp us at +91 9266414965 — our team will personally help you choose the right fit.

🔒 Security Seal Policy

Every Label By Mohita garment is shipped with a tamper-evident security seal (yellow plastic seal attached to the garment tag). This seal protects both you and us — ensuring you receive a brand-new, untouched piece, and protecting our business from fraudulent return attempts.

👉 Please do not remove the seal until you are certain you want to keep the item.

✅ You may try the garment on with the seal intact.
❌ Once the seal is broken, removed, or tampered with, the item becomes non-returnable and non-exchangeable under any circumstances.
📦 Items returned with a missing, broken, or tampered seal will be sent back to the customer at their cost.

We understand this policy is strict, but it allows us to maintain the premium quality and hygiene standards our customers deserve. 💖

⚠️ Exceptions to the Above Policies

These policies do not apply in the following cases:

The item arrived damaged, defective, or was shipped incorrectly (wrong size, colour, or product vs. what you ordered).
In such cases, please WhatsApp us within 48 hours of delivery with clear photos and an unboxing video — we will arrange a full refund or replacement at no cost to you.
Our team will assess each case fairly and resolve it quickly.

📞 For any questions, reach out on WhatsApp: +91 9266414965