FAQ

We ship across India through trusted courier partners including Delhivery, DTDC, and Bluedart. All orders are dispatched from our Delhi facility. Shipping is free on every order — no minimum purchase required. Cash on Delivery (COD) is also available for most pincodes across India.

At the moment, we ship only within India. We're working on expanding to international shipping soon. If you're outside India and would like to place an order, please email us at labelbymohita@gmail.com — we'd love to help you find a way to receive your favorite pieces.

Once your order is dispatched, delivery typically takes:

- Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune): 3-5 business days
- Other cities and towns: 5-8 business days
- Remote areas: 7-10 business days

Orders are dispatched within 1-2 business days of placement. You'll receive a tracking link via WhatsApp and email once your order ships.

Most customers receive their orders within 5-7 business days from the date of order. Delivery time depends on your location and the courier partner. We dispatch all orders within 1-2 working days, and you can track your package in real time using the link sent to your email and WhatsApp.

We accept all major payment methods for your convenience:

- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Credit & Debit Cards (Visa, Mastercard, Rupay, American Express)
- Net Banking (all major Indian banks)
- Cash on Delivery (COD) — available across most pincodes in India
- Wallets (Paytm, Amazon Pay, Mobikwik)

All online payments are 100% secure through our encrypted payment gateway.

You'll receive a tracking link via WhatsApp and email within 24-48 hours of placing your order, once your package is dispatched. You can also track your order anytime by visiting our Track My Order page or by replying to our WhatsApp with your order number.

Yes, you can choose any of our accepted payment methods at checkout — UPI, cards, net banking, wallets, or Cash on Delivery. If you face any difficulty with a specific payment option, just reach out on WhatsApp at +91 92664 14965 and we'll help you complete the order.

Placing an order is simple:

1. Browse our collections and add your favorite pieces to the cart
2. Click the cart icon and review your selection
3. Click "Checkout" and enter your shipping address
4. Choose your preferred payment method (UPI, card, COD, etc.)
5. Confirm your order

You'll receive an order confirmation on email and WhatsApp immediately.

You can cancel or modify your order within 24 hours of placement, as long as it hasn't been dispatched. To cancel or make changes:

- WhatsApp us at +91 92664 14965, or
- Email labelbymohita@gmail.com with your order number

Once an order is dispatched, we're unable to cancel it — but you can request a return after delivery.

No, you can checkout as a guest without creating an account. However, we recommend signing up because account holders get:

- Faster checkout for future orders
- Easy order tracking
- Saved addresses
- Early access to new launches and sale events
- Wishlist to save your favorite pieces

Creating an account takes less than a minute.

We accept returns within 7 days of delivery for unused, unworn pieces in their original condition with all tags intact. To initiate a return:

1. WhatsApp us at +91 92664 14965 with your order number and reason for return
2. We'll arrange a pickup from your address
3. Once we receive and inspect the piece, your refund is processed within 5-7 business days

Please note: Sale items, customized pieces, and accessories are non-returnable.

We're so sorry if that happened. If you received a damaged, defective, or wrong item, please reach out within 48 hours of delivery:

- WhatsApp +91 92664 14965 with photos of the issue
- Include your order number

We'll arrange a free replacement or full refund — no questions asked. Your satisfaction matters to us.